A week later on, I get a letter from empire telling me that my carpet satisfies all marketplace criteria and is particularly free of all manufacturing defects. It is clear to me that While they realize that by their unique admission that there is one thing Erroneous Together with the carpet, They don't seem to be whiling to do anything about it. So now I'm stock with an extremely highly-priced carpet that appears like crap and it is acquiring worse because of the moment and empire's response is actually: Far too negative so sad, We have your money, tough luck that you are all by yourself. And if you prefer to your carpet replaced, hand more than another three thousand and our salesman will provide you One more defective carpet that has a smile on his encounter as he convinces you that you will be purchasing the highest quality carpet for the top rate on this planet.
I envision turnover in that Division is significant. As they're the sole individuals you can arrive at, I'd personally guess they get chewed out commonly. The realm supervisor out on the Macon office should work extremely abbreviated several hours. He "still left with the day" ahead of three:thirty pm. Colour This could-be consumer disgusted & pissed off. I give Empire Today 2 thumbs down & a giant Extra fat F. "
Additional, Never blame empire today as a business for just a lame salesman, it isn't their fault he would not know something about becoming Skilled or educated. Base line is... I don't feel sorry for you, obtain a brain.
This is actually the scratch they still left and coated with my sofa. I remaining them by yourself for twenty minutes and so they still left the sofa oddly angled to protect it had been this review …?
I referred to as them, they apologized and said they would be at my dwelling concerning 5:thirty and six:thirty pm. At seven pm they had been continue to not at my household, I identified as again to cancel and reschedule the appointment because I have a Daily life and factors to accomplish Other than waste my full working day waiting close to for them However they mentioned that they have been only five minutes absent. Lastly at 7:thirty pm they arrived, I showed them the broken spot and within 5 minutes they mentioned it was not covered as a result of drinking water harm. I claimed that there were no leaks or anything However they clearly did not treatment to listen to what I'd to mention. Just after about ten minutes of these becoming at my house they allow me to realize that Empire would contact me and give a quotation for redoing the entire floor as well as the kicker, they reported they necessary to collect the $fifty cost for popping out to my property. I used to be stunned but was so upset and desired them out, I just wrote them a Examine. Be very thorough applying this enterprise people and do your investigation before you decide to decide."
However, the carpet is an additional Tale. The installers had been rude and remaining hefty furniture in the wrong area. After we known as to question them to please move the home furniture back they were being "unavailable." The carpet itself wasn't pretty interesting and sheds like nuts. The installers still left apparent seams in odd destinations and there are strings sticking up from where by they produced sloppy cuts within the stairs. I'd warn Absolutely everyone to perform your research before making a acquire such as this.
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We really needed the carpet and in a hurry, so I signed within the dotted line. I questioned him for an itemized bill so I could see how it all broke down, and he reported, "We do not do things which way. We determine it by The work." Pink flags then went off...
They worked so hard! They stayed until finally 7:30pm and completed every little thing. They cleaned up soon after them selves, vacuumed your complete house, and hauled most of the old carpet away at no cost! They did a fantastic position, we had been incredibly happy! This was the second time we made use of Empire and we will make use of them for any Carpet requirements We've got Later on!
Then we had the product sales rep identified as "Business" to get the best value around the carpet that was not on sale. They dropped the price Nearly forty five%. Then we asked about the sixty% off carpet they usually dropped it to the exact same price selection as the other carpet.
Make sure you offer the proper Make contact with specifics for the head honcho - someone that can actually handle and respond to these troubles, and in addition submit follow-ups to certain problems.
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"We shopped the "Major Box Stores" and acquired the two a carpet estimate and a laminated wood floor quote, the quotations cost us $50, that is supposed to be credited for the order. In any case, we named Empire Today mainly because they give totally free quotations. Following read more we negotiated just a little the Empire rep's "all inclusive" carpet price tag estimate was about $one hundred under the Big Box carpet quote.
I don't have any definitely, apart from the unfavorable comments I sometimes listen to when individuals uncover where I operate. I believe the damaging opinions about Empire have been as a result of former management.